Shipping policy

At Thorne, we are committed to processing and delivering your orders as quickly and efficiently as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received and verified.

Orders are processed Monday through Friday, excluding weekends and holidays.

During periods of high order volume, processing times may be slightly extended.

Shipping Times

Estimated delivery times are provided for reference only and are not guaranteed.

United States

  • Standard Shipping: 3–7 business days
  • Expedited Shipping: 2–5 business days (where available)

International Shipping

  • Estimated delivery: 7–21 business days
  • Delivery times vary depending on destination, customs procedures, and local carriers.

Shipping Rates

Shipping costs are calculated at checkout based on the delivery address, shipping method selected, and order value.

Any available free shipping promotions will be clearly displayed on the website.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, if available.

Tracking updates are provided by the shipping carrier and may take up to 48 hours to become active.

International Orders

For international shipments, customers are responsible for any applicable:

  • Customs duties
  • Import taxes
  • VAT or other government fees

These charges are determined by the destination country and are not included in the product or shipping price unless otherwise stated.

Shipping Delays

While we strive to deliver all orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

  • Severe weather conditions
  • Carrier disruptions
  • Customs inspections
  • Public holidays
  • Incorrect or incomplete shipping information

Thorne is not responsible for delays caused by shipping carriers or customs authorities.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an order is returned due to an incorrect or incomplete address, additional shipping fees may apply before the order can be reshipped.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us as soon as possible.

To assist with your claim, please provide:

  • Order number
  • Description of the issue
  • Photos of damaged packaging or products (if applicable)

We will work with the shipping carrier to investigate and determine an appropriate resolution.

Delivery Confirmation

Once a package has been marked as delivered by the carrier, responsibility for the shipment transfers to the customer. If you believe your package was delivered incorrectly, please contact the carrier directly and notify our support team.

Contact Us

If you have any questions regarding this Shipping Policy, please contact us:

Thorne
Website: thorner.online
Email: support@thorner.online
Phone: +1 562-228-7192

Address:
1270 Grey Rock Way
Suwanee, GA 30024
United States

Business Hours:
Monday – Friday, 9:00 AM – 6:00 PM (EST)